Privacy Policy
At NOVA Pool Cover, your privacy matters. Here's exactly how we handle your information -- clearly and honestly.
Last updated: June 2025
Data Collection Scope
We only collect information that you voluntarily provide to us through our contact and quote request forms. We do not use tracking cookies, third-party analytics, or any passive data collection methods.
Information we may collect includes:
- Full name and contact details (email address, phone number)
- Country or region (for shipping and logistics purposes)
- Pool dimensions and product preferences (for quote generation)
- Company name and business type (for distributor inquiries only)
- Any additional notes or questions you include in your message
Data Usage Purpose
Your information is used solely to respond to your inquiry and follow up on your business needs. We do not use your data for advertising, profiling, or any purpose unrelated to your request.
What we use it for
- Sending you a product quote
- Answering your product questions
- Processing your order or inquiry
- Coordinating shipping logistics
What we never do
- Send unsolicited marketing emails
- Build advertising profiles
- Sell or rent your data
- Use data for unrelated purposes
Confidentiality Commitment
We treat every piece of information you share with us as strictly confidential. Your data stays within NOVA Pool Cover and is never disclosed to third parties without your explicit consent.
Our commitment to you
We will never sell, rent, trade, or share your personal information with any third-party company, marketing agency, or data broker -- under any circumstances.
The only exception is when we are legally required to disclose information by applicable law or a valid court order. In such cases, we will notify you to the extent permitted by law.
Your Data Rights
You are in control of your data. At any time, you can request to access, update, or permanently delete the information you've shared with us -- no questions asked.
Access
Request a copy of all data we hold about you
Modify
Correct or update any inaccurate information
Delete
Request permanent removal of your data
We will process all data requests within 7 business days. Once a deletion request is confirmed, your data will be permanently removed from our systems and cannot be recovered.
Exercise your rights
Send us an email with your request and we'll take care of it promptly.
[email protected]This Privacy Policy applies to information collected through the NOVA Pool Cover website and inquiry forms.
We may update this policy periodically. Continued use of our site constitutes acceptance of any changes.